BusinessWeek - Jonathan, the president of a mid-sized university, invited me to observe one of his advisory board meetings because he said he was "stumped by the team dynamics going on with this group of people." As I observed their meetings, I noticed that when a team member, Mike, spoke, no one seemed to pay attention. But a few minutes later in the meeting, when another team member, Kim, made the same point using different words and another example, everyone seemed to be engaged, agreeing to move forward with the idea . ...
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